You've been logged out of GDC Vault since the maximum users allowed for this account has been reached. To access Members Only content on GDC Vault, please log out of GDC Vault from the computer which last accessed this account.

Click here to find out about GDC Vault Membership options for more users.

close

The Number One Educational Resource for the Game Industry

Session Name: Building a Successful Online Customer Support Program From Scratch
Speaker(s): Jason Livingston
Company Name(s): Independent
Track / Format: Customer Experience

Did you know free users get access to 30% of content from the last 2 years?


Get your team full access to the most up to date GDC content

Overview: One of the often forgotten and underestimated requirements for launching a game product is the amount of thought and work necessary to deliver customer support and engagement at launch. This session will provide guidelines on how to build or improve a customer support organization for any game or studio. It will include a three-point strategy on building and improving the organization, key process and guidelines for making critical decisions, and outline of the critical pieces that go into building a successful customer support solution.

GDC Online 2012

Jason Livingston

Independent

free content

Customer Experience

Business & Marketing