| Session Name: | Building a Successful Online Customer Support Program From Scratch |
| Speaker(s): | Jason Livingston |
| Company Name(s): | Independent |
| Track / Format: | Customer Experience |
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| Overview: | One of the often forgotten and underestimated requirements for launching a game product is the amount of thought and work necessary to deliver customer support and engagement at launch. This session will provide guidelines on how to build or improve a customer support organization for any game or studio. It will include a three-point strategy on building and improving the organization, key process and guidelines for making critical decisions, and outline of the critical pieces that go into building a successful customer support solution. |
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