| Session Name: | Crisis and Opportunity: Communities in Good Times and Bad |
| Speaker(s): | Janet Ebsen |
| Company Name(s): | Kongregate, Inc. |
| Track / Format: | Community Management Summit |
| Overview: |
Game communities can begin a crisis in nearly infinite ways, but successful resolutions (and the process by which that's achieved) are consistently similar. Happily, wise handling of difficulties can and does inspire trust and long-term player commitment. As a platform, Kongregate has advised hundreds of communities through difficulties of many kinds. The talk will review the most common issues, illustrated with case studies and supported by discussion of what worked and what didn't. The session will also include best practices that attendees can implement immediately to develop community strength and trust. |
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