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Session Name:

Community Management Summit: Negative Reviews Begin With a Forum Post


Negative reviews can typically be broken down into one of three camps - the player didn't enjoy the game, there was a bug that prevented the player from enjoying the game, or the player refused to enjoy the game. nnFor the past few years I've been monitoring Steam reviews along side Steam forum posts, reddit posts, tweets, and other social posts, and have identified a correlation between a request for support (in whatever shape it may come) and the posting of a negative review.nnThere is sometimes a precious half hour of time between a player experiencing a complication in play time and posting a negative review of your game. With some simple monitoring of social sentiments, you could prevent some of these negative reviews and possibly turn player grump into gold.

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