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|Session Name:||Ear to the Ground - MMO Community Feedback & Metrics for Decision Making|
|Track / Format:||Customer Experience|
|Overview:||Creating MMOs is somewhat difficult and complicated. Nurturing communities is even harder and more complicated, but one of the more complicated parts of creating MMOs and running them is incorporating community feedback and metrics into your decision making process. This session will cover a few stories, from the beginning to the end, about community metrics and feedback from CCP's MMO community, EVE Online.|