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The Number One Educational Resource for the Game Industry

Session Name: Understanding Player Motivation: Applying Herzberg's Two-Factor Theory to Games-as-a-Service
Speaker(s): Armin Ronacher
Company Name(s): Fireteam
Track / Format: Customer Experience

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Overview: Understanding what factors cause players to be retained or churned by a game is one of today's key challenges for online game makers. HR & Motivational theories used by the Business world offers us some insight: Frederick Herzberg's Two-Factor Theory, first published 1968. Two-factor theory identifies the distinct factors that cause job satisfaction - intrinsic motivators - and the Hygiene factors that cause dissatisfaction if not present. This talk walks through Herzberg's theory as used in the work-place, and draws parallels with games concepts.

GDC Online 2012

Armin Ronacher


free content

Customer Experience

Business & Marketing