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Session Name:

A Ticket to Redemption: How CD PROJEKT RED Utilized Technical Support Data and Insights to Improve 'Cyberpunk 2077'

Overview:

After 'Cyberpunk 2077's' release, the whole CD PROJEKT RED studio focused on both improving the game and its own way of working. CDPR's Technical Support team (now Player Experience & Safety), which is an example of a team that works between dev and publishing with strong connections to both, actively participated in the 'Cyberpunk 2077' fixing and improvement process. An example of the journey of a 'Cyberpunk 2077' bug reported to support shows how different perspectives are used throughout the process of improving a game. The speaker argues that using all those perspectives results in more relevant actions on the part of the studio, which wouldn't be possible without teams from the whole dev-publishing spectrum working together. Furthermore, CDPR taking the direction of greater togetherness and closer internal cooperation after 'Cyberpunk 2077's' release is discussed.

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