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|Session Name:||Emotional Labor and Diversity|
|Speaker(s):||Jeremy (Dalberg) Preacher|
|Track / Format:||Community Management Summit|
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|Overview:||A discussion on Metafilter about the concept of emotional labor explored many ideas relevant to community management. Notably, it brought out many, many women who usually don't feel comfortable posting, gained them quite a few new users, and led to stories, feedback, and social connections at an unprecedented rate. This session will cover the concept of emotional labor and its applications in community management, the methods used to encourage a broadly diverse discussion, and the advantages to be gained in finding ways to bring out the quiet and/or marginalized sections of a community and encourage them to feel - and be - heard.|