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|Session Name:||Community Management Summit: Was This Review Helpful? Translating Feedback into Priorities for Production|
|Speaker(s):||Ashley Blake, Antony Stevens|
|Company Name(s):||Andromeda Entertainment, Archiact VR|
|Track / Format:||Community Management Summit|
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|Overview:||Negative reviews don't have to suck. Join Antony Stevens, Designer & Writer, and Ashley "ashleyriott" Blake, Senior Director of Marketing in this deep dive into how they decipher the elusive emotional data left behind by players in their game reviews. Learn why this type of data matters, how to process and understand it objectively, and how to share it--and sometimes celebrate it--with your team. Learn valuable metrics for measurement and uncover actionable feedback over time and across updates.|