| Session Name: | Community Management Summit: Trust & Safety as a Revenue Driver |
| Speaker(s): | Matthew Soeth |
| Company Name(s): | Spectrum Labs |
| Track / Format: | Community Management Summit |
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| Overview: | An engaged and positive community can be a differentiator for a platform. However, Trust & Safety is sometimes viewed as a cost center rather than the revenue driver it can be. This can be a difficult attitude to overcome due to the lack of Trust & Safety metrics everyone in the organization can grasp. We collected multiple industry insights and will share the best Practices and metrics for making a trust & safety business case. |
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