Session Name: | DEFCON: A Basic Guide to Crisis Management |
Speaker(s): | Valerie Massey |
Company Name(s): | CCP Games |
Track / Format: | Customer Experience |
Overview: |
While it should be the exception, not the norm, it is inevitable that a crisis of some degree will rear its ugly head. Community/public relations veteran Val Massey of CCP will give you the tips and tools you'll need to calmly weather the storm and get things back on track. |