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The Number One Educational Resource for the Game Industry

Session Name: DEFCON: A Basic Guide to Crisis Management
Speaker(s): Valerie Massey
Company Name(s): CCP Games
Track / Format: Customer Experience

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While it should be the exception, not the norm, it is inevitable that a crisis of some degree will rear its ugly head. Community/public relations veteran Val Massey of CCP will give you the tips and tools you'll need to calmly weather the storm and get things back on track.

GDC Online 2011

Valerie Massey

CCP Games

free content

Customer Experience

Business & Marketing