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|Session Name:||Overcoming Community Negativity: An Exercise in Sanity|
|Speaker(s):||Nick van Vugt|
|Company Name(s):||Uken Games|
|Track / Format:||Community Management Summit|
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|Overview:||Maintaining player enthusiasm is a tough job for a community team. Decisions are frequently made outside of your control and the responsibility of interacting with and mitigating the expectations of the community falls on your shoulders. It can often be difficult to conduct yourself in a way that is both representative of your gaming studio's ideals while also empathizing with the frustrations of your community. This talk will review ways in which your team can work together with your community to combat negativity and keep players engaged and enthusiastic.|