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|Session Name:||Volunteers: Collaborative Engagement at its Finest!|
|Company Name(s):||Sony Online Entertainment|
|Track / Format:||Free to Play Design & Business Summit|
Did you know free users get access to 30% of content from the last 2 years?
|Overview:||Volunteers: how, why, what, when, where? Is it worth the hassle? The time? SOE has collaborated with thousands of volunteers over the past 15 years and would love to share their experiences. Enthusiastic players can help make or break your game, offering you amazing outreach and engagement opportunities, along with more than a few challenges in management and support. Explore both sides of the collaborative relationship across seven volunteer programs SOE has supported over the years. Learn what's involved in organizing, recruiting, training, managing, disciplining, supporting, retention, incentives and rewards across highly scalable volunteer programs.|